Shipping and Returns

Non-Receipt of Goods
If you have not received your purchased goods or received a damaged product please notify us immediately via hello@thslabs.co.uk 
We will investigate the issue with our shipping partners and take appropriate action. 

Additional Notes

  • All refund requests are subject to verification and our discretion.
  • For any issues please contact our customer service team at hello@thslabs.co.uk

ORALIS 1 – Instructions

Do not eat or drink 30 minutes before the test.

Do not do the test if you have had antibiotics in the last 4 weeks.

Not for diagnostic purposes.

1

Scan the QR code on your ORALIS 1 Return Form to register your sample.

Fill out all the required information on the questionnaire and don't forget to verify your email.

2

Follow the step-by-step instructions below on how to complete your test.

Do not consume or dispose of the liquid inside the tube, but instead add saliva to it.

10

Follow the instructions on how to return your sample in the box.

UK: return using the pre-paid Royal Mail label.
International: secure the return label and commercial invoice on the package, then arrange a collection or drop off at the postal depot.

  1. Screw the funnel onto the tube.
    3

    Screw the funnel onto the tube.

  2. Place the funnel under your mouth and spit until the liquid saliva (not foam) reaches the fill line.
    4

    Place the funnel under your mouth and spit until the liquid saliva (not foam) reaches the fill line.

  3. Hold the tube and twist to remove the funnel. Discard the funnel after use.
    5

    Hold the tube and twist to remove the funnel. Discard the funnel after use.

  4. To close the tube, hold it upright and press down whilst twisting the cap until it is tightly secured.
    6

    To close the tube, hold it upright and press down whilst twisting the cap until it is tightly secured.

  5. Invert the test tube 10 times.
    7

    Invert the test tube 10 times.

  6. Place the collection tube back into the safety bag and seal securely.
    8

    Place the collection tube back into the safety bag and seal securely.

  7. Place the Safety Bag into the white mailer bag with your ORALIS 1 return form.
    9

    Place the Safety Bag into the white mailer bag with your ORALIS 1 return form.